- Surayansh Surana
You probably never looked at your role as a leader like this 👇 (1 min video)
Updated: Oct 26, 2021
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Let’s start with establishing the definition of leader in this context. It is someone who has decided to take accountability and responsibility of a task or an initiative. It can be a business owner, manager or individuals in the team.
One of the key jobs of a leader is consistent, persistent removal of excuses. If at any time our suppliers, colleagues or associates come with an excuse, oh this is not working, system doesn’t work, ran out of time, record every one of them.
If you hear an excuse, see an excuse, make or use an excuse; you must make a record of that. Something is going wrong there, either people or processes. This is where you may have to create a new process or a system like a new checklist; or train the impacted individual. Once their ability to make an excuse is removed, then you have better productivity, better customer service, higher quality, more creativity, etc.
Hope this was useful.
Surayansh @Founder’sGO2; guaranteeing business improvement